Service Coordination Resource, Inc. LogoService Coordination Unlimited, Inc. (SCU) is pleased to announce that we merged with Service Coordination Resources, Inc. (SCR) effective July 1, 2019. We will operate as one company - Service Coordination Unlimited, Inc. - and are dedicated to increasing the quality of services that you have come to expect. Please join us as we look forward to an exciting and prosperous future with our employees and participants!

Management. We're Here to Help

Service Coordination Unlimited has over 25 professionals, with many years of human services experience, who are dedicated and committed to fulfilling the organization’s mission.

Matthew Perkins, Chief Executive Officer.
m-perkinsIn 2012, Matt was selected by the Service Coordination Unlimited, (SCU) board of directors to be the first Chief Executive Officer. Matt has a Bachelors degree in Health Services Administration and a Master’s Degree in Health Education/Health Promotion both from Slippery Rock University.

Matt has held a number of different social service positions before being selected as the CEO for SCU. While completing his internship for his Bachelor’s degree, Matt interned at the Butler County Area Agency on Aging where he had the opportunity to promote and launch, at that time, a new initiative called the Prime Time Health Program. While working on his Master’s degree, Matt continued to work with the Area Agency on Aging.

Matt worked with children and teenagers as a Therapeutic Support Staff for two years, before joining Community Living and Support Service (CLASS) in 1999. Matt also held positions of a Waiver Specialist, Administrative Entity Project Director, and Attendant Care/Community Service Program for People with Physical Disabilities (CSPPPD) Program Director with the organization.

Matt is an active member on several committees with a variety of organizations. He is President of the Pennsylvania Provider Coalition Association, an active member on the Public Partnership transition advisory board, Secretary of the Pittsburgh Conference Board of Administration, a board member of the God’s Choice ministry team, General Conference ministerial delegate for his church’s conference, and President of the West Shamokin Youth Basketball league. In the past, Matt actively participated on several committees such as the Office of Long Term Living Quality Council, Waiver Renewal Committee, the Governor’s Commission on Long Term Care and Independent Enrollment Broker Work group.
In 2013, Matt received a community service award for his dedication to and impact on the Butler community. In December 2013 he also received a volunteerism award from the Butler County Department of Human Services for the impact that his church has made in Butler and the surrounding communities. Matt is an ordained minister at the New Beginnings FM church in Butler, PA.

Matt is married to Jessica and they have four children. Matt enjoys working with his church, and spending time with his family. He also enjoys coaching basketball and soccer for his children’s’ teams.

Diane Cagey, Program Director.

Diane has worked in rehabilitation related services for almost 40 years.  About 20 of those years were spent in various aspects of vocational services for people with a wide range of disabilities or other barriers to employment, assisting with job readiness, helping to determine career goals, and supervising the Employment Services department.  For the past 12 years, Diane’s career focus has been in home and community based services at CLASS and now at SCU, where she has worked since August 2015.  Diane loves working in social services and has learned so much from the many people she has met through the years.  She believes this is an exciting and  challenging field where services and resources continue to develop and there are always new things to learn.  “Everyone I meet teaches me something new.  Mostly I enjoy hearing what individuals want and need in their lives and trying to help make that happen.”

Diane has always worked for non-profit agencies and appreciates the dedication of employees she has known and the ability of agencies to provide a high-quality service while maintaining a budget that is  fiscally sound.  She feels fortunate to have worked with some great and highly dedicated leaders and teachers throughout her career and appreciates comparing ideas, learning from others, hearing a new viewpoint and finding ways to improve services.

Diane holds a BS in Secondary Education and MS in Rehabilitation Counseling from West Virginia University.  She is a Certified Rehabilitation Counselor and Licensed Professional Counselor.  In her spare time Diane enjoys reading, old movies, and spending time with family and friends.

Dick Collet, Program Manager, Pittsburgh Office.
d-colletDick has been assisting people with disabilities for over 49 years. He began his formal work helping people with disabilities at UCP/CLASS in 1995 as a counselor for their residential program. In 1997, Dick accepted a position as a service coordinator for the Attendant Care Program was promoted in 2001 to Program Manager, a supervisory level position within the program. In 2012, Service Coordination Unlimited (SCU) was formed and Dick retained his position as Program Manager.

Dick was president of the Pittsburgh Goal Getters for over 25 years. The Goal Getters were an inclusive sports team for people with varying disabilities; specializing in swimming, boccia, Track and Field and bowling. Some of his responsibilities included fundraising and overseeing financial records.

Dick enjoys spending time with his family. He is an avid sports fan and in his free time he and his family enjoy attending Pittsburgh Sporting events.

Ken Feda, Program Manager, Pittsburgh Office.
k-fedaKen Feda has been assisting people with disabilities in Minnesota and Pennsylvania since 1994 in a variety of capacities such as a Job Coach, Independent Living Skills Trainer, Service Coordinator, Program Manager and Program Director.  He joined UCP/CLASS as a Service Coordinator in 2010 and continued with the transition to Service Coordination Unlimited in 2012.  Ken was promoted to Program Manager in 2013.

Ken has vast experience with the Medicaid Waiver Programs in Pennsylvania and was instrumental in pioneering the streamlined waiver enrollment process in Southwestern Pennsylvania known as, Community Choice.  He has also been a counselor and facilitator of the Disabilities Awareness badge for both the Boy Scouts and the Girl Scouts of America in the Pittsburgh Area.

Ken is a graduate of St. Cloud State University, Minnesota, where he earned a Bachelor of Science Degree in Music Education.  In his free time, he enjoys making music with his friends and family.

Rosemary Losser, Program Manager, Pittsburgh and Washington Offices.
r-losserRosemary Losser began her career with the Department of Aging as a case manager and then as an Administrator in her agency. After taking several years off to raise her children, Rosemary re-entered the field as an attendant for a number of individuals who lived in her neighborhood. “Getting to know the people I worked for in such an intimate way taught me so much about what is most important in life. That began my life long journey of assisting individuals with physical disabilities to live where they want and the way they want in the community. I managed several UCP/CLASS residential homes, then worked as a service coordinator for the home and community based programs and eventually as a Program Manager.

When Service Coordination Unlimited began in December 2012, Rosemary was hired to be part of the management team to grow the new agency. Rosemary enjoys coaching the team to develop person centered service plans and provide high quality coordination of services with excellent customer service. Rosemary is the Program Manager for teams serving serving in Allegheny, Fayette, Greene and Washington counties.

Educational background: B S in Human Services from IUP, MA in Leadership Studies and a graduate certificate in Conflict Resolution and Peacemaking from Duquesne University. She also has several life coaching certificates. Rosemary conducts workshops in Communication and Conflict Resolution Skills for SCU and for other organizations upon request.

Rosemary is the founder of Together Leadership and Life Coaching LLC. She provides trainings in communication, conflict resolution skills and emotional intelligence for SCU and for other organizations upon request. Personal interests include reading, walking, traveling as well as serving as certified marriage mentors with her husband, and spending time with their 3 married children and 5 grandchildren.

Kristen Zappalla, LSW Program Manager, Pittsburgh and Erie Offices.
Kristen Zappalla began her career in the filed of social work in 2007 after receiving her BSW from Seton Hill University. Prior to working with SCU, Kristen worked with various participant populations to include youth leadership initiatives, survivors of domestic violence and sexual assault and was an Americorps Volunteer in Eastern Kentucky. After receiving her master’s degree in social work from the University of Michigan she came to live in Pittsburgh and join Service Coordination Unlimited Inc in the Fall of 2013.

As a life long advocate for persons with disabilities she found her home working with the SCU family. As a social worker, Kristen possesses a drive to advocate for participants to access services and live in their chosen homes and communities free of societal barriers, as directed by participants. She uses strengths based and solution focused interviewing, listening and connecting participants to services to meet identified needs. Kristen states, “I have come to understand the myriad of complicated issues in which adults with disabilities must navigate within families, service providers and society. It’s my hope to work towards a society where these barriers are eliminated; which is what energies me in my current work with participants and my team”.

Kristen started with us as a service coordinator, received her license of social work and now is a Program Manager, Collaborative MCO projects. Kristen thrives on a collaborative, supportive spirit of teamwork. Kristen and her team are working on a collaborative project with a local MCO gearing us up for Community Health Choices.

In her free time, Kristen and her family enjoys hiking with their dogs, reading in a sun soaked hammock and traveling.

Diana Pelletier, Program Manager, Pittsburgh.
Diana Pelletier joined UCP/CLASS as a Service Coordinator in 2010 and transitioned to Service Coordination Unlimited in 2012. Diana was promoted to Program Manager in 2017. In the past Diana has worked as a counselor with families dealing with addiction and with teen mothers learning to live independently.

Diana has a B. A. in Studio Arts from the University of Maryland and an M. Ed. from the University of Pittsburgh in Rehabilitation Counseling. Diana enjoys gardening, singing and spending time with her adult children.